Our goal is to give you a great shopping experience each time you visit our website. If at any time, you are not 100% satisfied with your purchase, you can return it for a full refund of the paid price within 48 hours of delivery of the products at the warehouse.
We mean what we say! All you need to do is give us a call 7406660500 or drop an email at Orders@woovly.com.
However, please understand, we can't bear a loss either, so we will only accept returns of products if they are unused, undamaged, and saleable, with the tags attached and in their original packaging. That's just fair, right?
If you wish to cancel your order after placing it, you can cancel on the website before the (unfulfilled) order is dispatched. The cancellation must be done within 6 - 8 hours of placing the order. Alternatively, you can contact our support team within our business hours (Monday-Saturday: 10 AM - 7 PM).
Please contact Woovly via Orders@woovly.com within 48 hours of your order being marked as delivered with the below details:
To place a Bulk Order, kindly contact us via email at firstname.lastname@example.org.
Once we ship the order, you will receive the tracking ID via SMS/ Whatsapp that you can use to track your order.
Alternatively, you can track your order on the app as well.
Depending on your location and intercity government regulations, it usually takes 5-7 business days.
Kindly Note: Please expect a delay in the case of Natural Calamities.
You can avail of free shipping over a purchase of Rs. 350. There is a nominal fee of Rs. 50 for orders below Rs.
Kindly Note: Shipping charges are not refundable.
For making a purchase with your Gift Card on the Woovly App/website, simply enter your 16-digit Gift card number at the checkout page. The purchase amount will be deducted from your Gift Card's available balance. Follow the below-mentioned steps to redeem the gift card:
Each code has a different expiry date. Please contact our team for further information on the same.
We accept all Debit/Credit cards, Paytm, Google pay, UPI, Net Banking and COD.
No. At this point, Woovly delivers products only within India.
Please share your details at email@example.com & our concerned team will connect with you via email.
Look for a notification of attempted delivery on your phone. In case you have not received it personally, please check with your family members or any person present at your residence in case of a residential address or the office security/ mailroom, etc. In case it is a business address. Wait until the end of the day-packages may show as delivered while still in transit.
If the estimated delivery time has passed and you still haven't received your order, please contact Woovly, via Orders@woovly.com maximum within 48 hours of your order being marked as delivered.
The shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
Return & Refund:
Please note that Woovly's 10-day Returns Policy" does not apply to Jewellery, Personal Care & Hygiene products.
Once your return request has been placed with our Customer Service, it usually takes about 3 working days to have the product picked from your place and another 7 days to initiate a refund, subject to product inspection. Once the item reaches our warehouse, it undergoes a product inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
You can return a product, hassle-free,
in a few simple steps. However, do give us a call and we can help you with
the steps to follow in case of a return:
1) Place your item in its original packaging
2) Please mention your Name, Order
Number, and Mobile Number, on the top of the box, and insert the original
3) Keep the product and the package ready in case of a Woovly Pick up
You can choose to
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made during the period of a special promotional offer, contests, or any special offer then special rules might apply for returns.
If the payment was made by Credit
Card or Net-Banking or Paytm wallet or other prepaid methods, we can
either issue Woovly Credit OR Voucher or reverse credit to the Credit Card
or credit your Net-Banking account. Woovly Credit OR
Vouchers can be utilized for a future purchase on the App/website
If the payment made was by Cash on Delivery, we can either issue Woovly Credit or Voucher. Credits can be utilized on a future purchase on the website.
Please check with our customer care for any product return-related queries.
Typically the refunds are initiated within 2 days of Product Inspection. The receipt of the refund would depend on the mode of payment chosen by you.
Refund Receipt Time (After Initiation)
Woovly Voucher OR Woovly Credits
1 business days
5-7 business days
5-7 business days
5-7 business days
For Debit Card and Credit Card transfers, the time taken for a refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delays for nationalized banks. Banks send SMS to customers for credit amounts of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.
We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.
As per our policy return should be requested within 7 days after the delivery. Return is not acceptable for certain hygiene products
The number of days to pick up a product may vary as per the logistics team that will be assigned to pick up your product. The product will be picked up within 5– 7 business working days.
The refund is processed once the product is returned to the warehouse.