Refund Policy

Our goal is to give you a great shopping experience each time you visit our website. If at any time, you are not 100% satisfied with your purchase, you can return it for a full refund of the paid price within 48 hours of delivery of the products at the warehouse. 

We mean what we say! All you need to do is give us a call 7406660500 or drop an email at Orders@woovly.com.

However, please understand, we can't bear a loss either, so we will only accept returns of products if they are unused, undamaged, and saleable, with the tags attached and in their original packaging. That's just fair, right?

• Refund/ replacement for goods/ merchandise is subject to inspection and checking by Woovly/Seller team.
• To return any items which are damaged or not as per your original order, please contact Customer Service by email at orders@woovly.com
• In case of colour/product mismatch or damaged products, kindly share the image of the product, product tag, and invoice within a day (24 Hours) of delivery of the order. 
• All returned items must be accompanied by a copy of the original receipt and a return/exchange authorization number.
• Postage and charges for the return of the returned items will not be refunded.
• Damages due to neglect, improper usage, or application will not be covered under our Returns Policy.
• Some special rules for promotional offers may override Woovly's 10-day Returns Policy.
• Please note that the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
• Please note that products which fall under Hygiene, Personal Care & Jewelry are not eligible for return.
• In case any order is marked delivered, but it is not, the complaint needs to be raised within 48 hours of the status being marked delivered. 

FAQs

 Order:

 

How do I Cancel my Order? 

If you wish to cancel your order after placing it, you can cancel on the website before the (unfulfilled) order is dispatched. The cancellation must be done within 6 - 8 hours of placing the order. Alternatively, you can contact our support team within our business hours (Monday-Saturday: 10 AM - 7 PM).

What should I do if any of the following situations occur?

1. What should I do if the order confirmation is not received or I can't see the details 
2. What should I do if the amount has been debited without order confirmation
3. What should I do if order tracking has a mismatch or does not reflect

 

Please contact Woovly via Orders@woovly.com within 48 hours of your order being marked as delivered with the below details:

1. Date of order, registered mobile no/email ID which you used to place the order & source of placing the order (website/ App)
2. Payment details (transaction id & screenshot of payment history), registered mobile no/email ID which you have used to place the order & source of placing the order (website/ App)
3. Screenshot of order status/tracking page, registered mobile no/email ID which you have used to place the order & source of placing the order (website/ App). 

Can I place a bulk order?

To place a Bulk Order, kindly contact us via email at orders@woovly.com.

How do I track my order?

Once we ship the order, you will receive the tracking ID via SMS/ Whatsapp that you can use to track your order. 

Alternatively, you can track your order on the app as well. 

How long will it take to deliver my order?

Depending on your location and intercity government regulations, it usually takes 5-7 business days.

Kindly Note: Please expect a delay in the case of Natural Calamities. 

Is there an additional shipping charge?

You can avail of free shipping over a purchase of Rs. 350. There is a nominal fee of Rs. 50 for orders below Rs.  

Kindly Note: Shipping charges are not refundable.

I just received a Woovly Gift Card. How do I use it?

For making a purchase with your Gift Card on the Woovly App/website, simply enter your 16-digit Gift card number at the checkout page. The purchase amount will be deducted from your Gift Card's available balance. Follow the below-mentioned steps to redeem the gift card:

1. Click on ‘Place Order’
2. Once you’ve reviewed and confirmed your address, click on ‘Proceed to Payment’
3. Select ‘Gift Card’ from ‘Other Payment Options’
4. Enter your 16- digit gift card code.
5. Click on ‘Apply’ to redeem the balance.

When does my promo code expire?

Each code has a different expiry date. Please contact our team for further information on the same.

What payment methods to choose from?

We accept all Debit/Credit cards, Paytm, Google pay, UPI, Net Banking and COD.

Does Woovly deliver products outside India?

No. At this point, Woovly delivers products only within India.

What should I do for any of the below cases?

1. If I want to collaborate with Woovly as an influencer?
2. If I want to list brands/products in Woovly?

Please share your details at orders@woovly.com & our concerned team will connect with you via email. 

Shipping:

What should I do if my order status is marked as delivered but I haven’t received it?

Look for a notification of attempted delivery on your phone. In case you have not received it personally, please check with your family members or any person present at your residence in case of a residential address or the office security/ mailroom, etc. In case it is a business address. Wait until the end of the day-packages may show as delivered while still in transit.

If the estimated delivery time has passed and you still haven't received your order, please contact Woovly, via Orders@woovly.com maximum within 48 hours of your order being marked as delivered. 

I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?

The shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Return & Refund:

Are there certain categories of products that are non-returnable?

Please note that Woovly's 10-day Returns Policy" does not apply to Jewellery, Personal Care & Hygiene products.

• How long will the return process take?

Once your return request has been placed with our Customer Service, it usually takes about 3 working days to have the product picked from your place and another 7 days to initiate a refund, subject to product inspection. Once the item reaches our warehouse, it undergoes a product inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.

• How do I return a product?

You can return a product, hassle-free, in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of a return:
1) Place your item in its original packaging

2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3) Keep the product and the package ready in case of a Woovly Pick up

You can choose to

1. Schedule a pickup by calling us, or mail us at orders@woovly.com. 
2. If the goods are returned because of any product damage, we will replace the product and bear the cost of the return shipment. 
3. It may also happen that our logistic partners may not have a pickup facility available in your area, even though it may have been delivered by them. Under such circumstances, we hope you understand that we may request you to send it to the origin address as mentioned on the delivered product Air waybill (AWB).
1. In the event you do not have the origin address, please reach out to orders@woovly.com

Can I return a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. 

However, if your purchase was made during the period of a special promotional offer, contests, or any special offer then special rules might apply for returns.

• How will I receive my Refund?

If the payment was made by Credit Card or Net-Banking or Paytm wallet or other prepaid methods, we can either issue Woovly Credit OR Voucher or reverse credit to the Credit Card or credit your Net-Banking account. Woovly Credit OR Vouchers can be utilized for a future purchase on the App/website www.woovly.com.
If the payment made was by Cash on Delivery, we can either issue Woovly Credit or Voucher. Credits can be utilized on a future purchase on the website.

Where do I return my product?

Please check with our customer care for any product return-related queries.

How long will the refund process take?

Typically the refunds are initiated within 2 days of Product Inspection. The receipt of the refund would depend on the mode of payment chosen by you. 

Refund Method	Refund Receipt Time (After Initiation)
Woovly Voucher OR Woovly Credits	1 business days
Bank Transfer/NEFT	5-7 business days
Debit Card	5-7 business days
Credit Card	5-7 business days

 

For Debit Card and Credit Card transfers, the time taken for a refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delays for nationalized banks. Banks send SMS to customers for credit amounts of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.

I was supposed to receive my refund by now but I haven't. What should I do?

We update our customers through emails at every step of the returns process so please check for the last update from us in your email.

If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.

How do I create a Return Request?

As per our policy return should be requested within 7 days after the delivery. Return is not acceptable for certain hygiene products

I have created a Return request. When will the product be picked up?

The number of days to pick up a product may vary as per the logistics team that will be assigned to pick up your product. The product will be picked up within 5– 7 business working days.

I have created a Return request. When will I get the refund?

The refund is processed once the product is returned to the warehouse.